Privacy Policy
Updated on: April 23, 2024
About Us
Sparkoncept Limited is a leading online retailer dedicated to providing our customers with an exceptional shopping experience while maintaining the highest standards of privacy and data security. We are committed to protecting your personal information and ensuring that your data is handled with the utmost care and discretion.
Data Collection
In order to provide you with the best possible service, we collect various types of personal information, including but not limited to:
- Full names
- Billing and shipping addresses
- Email addresses
- Payment information (credit card numbers, bank account details)
- Cookies and other tracking technologies
- Phone numbers
This information is gathered through our website, mobile applications, and other online platforms when you create an account, place an order, subscribe to our newsletter, or interact with our customer service team.
Purpose of Data Collection
The personal data we collect is used to facilitate and enhance your shopping experience with Sparkoncept Limited. This includes:
- Processing and fulfilling your orders
- Providing exceptional customer service and support
- Personalizing your shopping experience through targeted marketing and product recommendations
- Improving our website, products, and services based on your feedback and preferences
- Communicating with you about promotional offers, discounts, and other relevant information
Data Storage and Security
At Sparkoncept Limited, we take the security of your personal information extremely seriously. All data collected is encrypted using industry-standard protocols and stored securely on our web servers. We employ a range of technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
These measures include, but are not limited to:
- Secure Socket Layer (SSL) encryption for data transmission
- Firewalls and intrusion detection systems
- Access controls and user authentication protocols
- Regular security audits and vulnerability assessments
Data Sharing
In certain circumstances, we may share your personal information with trusted third parties to facilitate our business operations and provide you with the best possible service. These parties may include:
- Logistics companies and shipping providers to deliver your orders
- Business partners and service providers who assist us in operating our website, conducting business, or servicing you
- Law enforcement agencies, government authorities, or other third parties when required by law or to protect our legal rights
We ensure that all third parties with whom we share your data adhere to strict privacy and security standards, and we only disclose the minimum amount of information necessary to fulfill their specific purpose.
User Rights
Under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you have the right to:
- Access and obtain a copy of your personal data
- Correct or update any inaccurate personal information
- Request the deletion of your personal data
- Object to the processing of your personal data
- Restrict the processing of your personal data
- Data portability (receive your data in a structured, commonly used, and machine-readable format)
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within the timeframes specified by applicable law.
Cookies and Tracking
Sparkoncept Limited uses cookies and similar tracking technologies to analyze website traffic, personalize content and ads, and improve our services. We partner with third-party analytics providers, such as Google Analytics, to collect and process this data.
We also use Mailchimp, a third-party email marketing platform, to manage our newsletter subscriptions and send promotional emails. Mailchimp may collect personal information, such as your email address and browsing behavior, to deliver targeted content and measure the effectiveness of our email campaigns.
If you wish to modify your cookie settings or opt-out of tracking, please contact our Data Protection Officer at [email protected] for assistance.
Third-Party Services
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. These third-party services, such as Google Analytics, Mailchimp, Stripe, and PayPal, operate independently from Sparkoncept Limited and have their own privacy policies. We encourage you to read the privacy policies of these third parties before engaging with their services.
Sparkoncept Limited does not control these third-party websites and is not responsible for their privacy practices. When you leave our website, we strongly advise you to review the privacy policy of every website you visit.
Age Restriction
Sparkoncept Limited's website and services are intended solely for adult customers aged 18 years or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13. If we become aware that we have inadvertently collected personal data from a minor, we will promptly delete such information from our records.
Policy Updates
As our business evolves, we may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will post any changes on this page, and we encourage you to review our Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
The date at the top of this Privacy Policy indicates when it was last updated. Your continued use of our website and services after any changes to the Privacy Policy signifies your acceptance of the revised terms.
Compliance
Sparkoncept Limited is committed to complying with all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) for European Union residents and the California Consumer Privacy Act (CCPA) for California residents. We strive to maintain the highest standards of privacy and data security, and we regularly review our practices to ensure ongoing compliance.
Consent
By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. For new visitors, we will display a prominent popup window requesting your explicit consent to our privacy practices before allowing you to access our website.
Opt-Out
If you wish to opt-out of data collection, targeted advertising, or marketing communications from Sparkoncept Limited, please send an email to [email protected] with your request. We will promptly process your opt-out request and confirm its completion within a reasonable timeframe.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at:
Data Protection Officer
Sparkoncept Limited
Flat/RM D, 5/F Golden Bear Industrial Centre
66-82 Chai Wan Kok Street
Tsuen Wan, Hong Kong
Email: [email protected]
Phone: +852-97984484
We are committed to working with you to resolve any issues or concerns you may have about your privacy and the protection of your personal data.